Q Capstone Assignment 3 – Workflow (30 points) Based on your facility and the employees in your service department, write a vehicle repair scenario that uses the 9 step workflow process to show the repair moving through your shop. Within this scenario develop an issue with the repair (ie repair not done correctly, parts delay, additional problem found after further diagnosis that will require you to re-contact the customer for approval etc…). Using Microsoft Word develop a workflow chart similar to the one in the figure 4-5 and 4-7 of the book. (It does not have to be exact) Use the flowchart symbols to show where the step, decision, flow, loop and output are through the process. You need to type out the scenario and show the flowchart. Simple example: Customer calls and makes appointment for repair. The customer brings car in where the service consultant writes up the customers concern. The job I then dispatched to the appropriate technician. The technician diagnosis the vehicle. The Service writer writes an estimate and discovers parts are not available. The car has to be pulled out of stall and the customer is called by the service writer to let them know of the delay. The part comes in the next day and service writer informs technician where the car is pulled back in the shop for repairs. The car is road tested and checks out fine. Customer called and is informed car is ready to be picked up. (This is just an example. You can have a scenario where the repair did not fix the car and was noticed during the quality check and has to go back to the technician etc..)